longhoki Terms of Use

When you open an account on longhoki, you agree to these terms and conditions. We make them publicly available so you understand how we operate, what we expect from you, and what protections we provide. Our service is available only where local law permits, and these terms apply to all account holders in supported Indonesian jurisdictions including Jakarta, Surabaya, Bandung, Medan, and Semarang.

We at longhoki manage slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP), and esports coverage. Your account is personal, non-transferable, and subject to verification before you deposit. This page covers account opening, deposits and withdrawals, game settlement, dispute handling, and your responsibilities as a member.

By joining longhoki, you confirm that you are of legal age in your jurisdiction, that you will comply with applicable law, and that the information you provide during account opening is accurate and complete.

Account Opening and Verification on longhoki

We require all new account holders to verify their identity before withdrawal. When you open an account on longhoki, upload a valid ID (passport, national ID, or driver's license), proof of address (utility bill, bank statement, or rental agreement), and a recent selfie holding your ID. We process verification during business hours on standard weekdays. If you open an account during public holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, processing may take longer.

Your username and password are yours to protect. We do not ask for your login credentials via email or support chat. If you suspect account compromise, contact us immediately and we will freeze your account pending review. We encrypt your personal data and maintain industry-standard security standards. You are responsible for all activity on your verified account, including all bets and withdrawals.

Deposits and Withdrawals

longhoki accepts deposits through eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet (quick-response code transfers), and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. Mobile wallet deposits to mobile banking, local payment, online payment, and e-wallet are instant; bank transfers typically complete within one business day. We display minimum and maximum account preferences for each method in your account's Deposit section.

Withdrawals are processed to the same payment method you used to deposit. Once your account is verified, you can submit a withdrawal request anytime. Our standard processing window is 24 hours for verified accounts using mobile wallets, and up to 48 hours for bank transfers depending on your bank's processing schedule. If a withdrawal is delayed beyond these windows, contact our support team with your withdrawal reference number and we will investigate.

We charge no fees on deposits or withdrawals. Any costs charged by your payment provider (bank fees, mobile wallet charges) are their responsibility, not ours.

Key takeaways

  • Verify your identity with ID, address proof, and selfie before withdrawing
  • We accept eight payment methods including mobile banking, local payment, online payment, and bank transfers
  • Mobile wallet deposits are instant; bank transfers take one business day
  • Withdrawals process within 24 hours for verified accounts
  • longhoki charges no deposit or withdrawal fees

Game Rules and Settlement

Each game on longhoki carries its own rules, return-to-player rate (RTP), and variance. We display this information in the game details before you play. Slot outcomes are determined by the game provider's random number generator; we do not adjust odds or alter results. Live-dealer tables settle based on the dealer's real card or wheel outcome. Sportsbook markets settle when the event concludes based on official results. Your account balance updates instantly after settlement.

We reserve the right to decline bets that appear fraudulent, manipulated, or in breach of these terms. This includes multi-accounting (creating more than one account), bonus abuse, use of automated betting tools, or systematic exploitation of game mechanics. Any winnings from such activity will be forfeited and your account may be closed.

RTP (Return to Player)
The percentage of all wagers a game returns to players over time. Displayed in each game's details. Higher RTP does not mean you will win more in the short term.
Variance
The frequency and size of payouts. High variance means bigger wins but longer droughts; low variance means more frequent smaller wins.
Settlement
When a bet is resolved. Slots settle instantly; live dealer outcomes settle when the dealer completes the hand; sportsbook markets settle when the event ends.

Dispute Resolution and Your Rights

If you have a complaint about a game result, settlement delay, withdrawal status, or account issue, contact our support team during business hours. We respond in English and Indonesian via email and live chat. We will investigate your complaint and respond within 5 business days. If we cannot resolve the matter to your satisfaction, you have the right to escalate the complaint to an independent dispute arbiter. We will cooperate fully with any investigation.

Jurisdiction and Service Availability

longhoki's services are available only in supported Indonesian jurisdictions where applicable law permits gaming platforms to operate. We do not offer services outside these regions. If you access longhoki from a jurisdiction where online gaming is prohibited, your account may be restricted or closed. We comply with local regulatory requirements in every jurisdiction where we operate. If law changes and we can no longer operate in your jurisdiction, we will notify you and process any remaining funds in your account according to local procedure.

Account Closure and Data Retention

You may close your longhoki account anytime by contacting our support team. Closing your account does not affect your right to withdraw funds already in your balance. We retain your account data for five years after closure to comply with regulatory requirements. After that period, we delete personal information unless local law requires us to retain it. You may request a copy of your personal data anytime under privacy laws applicable in your jurisdiction.

Your Responsibilities on longhoki

When you use longhoki, you agree to:

We reserve the right to suspend or close your account if you breach these terms. If we close your account due to violation, we may forfeit any bonus funds; however, deposit funds remain available for withdrawal after investigation. We undertake to investigate fairly and notify you of our decision.

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