longhoki Privacy Policy

This page describes what we collect when you use longhoki and how we keep that data protected. We are transparent about which details we gather, who has access to them, and what rights you have over your information. Our commitment is to handle your data securely and comply with privacy regulations in every jurisdiction where we operate, from Jakarta to Bandung to Medan.

When you sign up for longhoki, deposit funds via DANA, e-wallet, mobile banking, or bank transfer, or place a bet on Liga 1 matches or slots like Aviator and Sweet Bonanza, we collect specific information. We keep your personal data on servers that may sit outside your country. This policy explains what we do with it, who we share it with, and how you can request, correct, or delete your information.

We do not sell your data to third parties for marketing. We share information only with payment processors, compliance partners, and game studios as needed to operate your account and deliver the service.

What We Collect on longhoki

Account and identity data

We collect your email, full name, date of birth, phone number, and address during account opening. We ask for a valid ID (passport or national identity card), a utility bill or bank statement to confirm your address, and a recent selfie holding your ID. We use this information to verify your identity, comply with anti-money-laundering law, and prevent fraud. This process is called Know Your Customer (KYC) verification and is required before you can withdraw funds from longhoki.

Payment and transaction data

When you deposit or withdraw, we record the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), the amount, the date, and your transaction reference number. We retain this data for accounting, regulatory reporting, and dispute resolution. We do not store your full card numbers or bank account credentials; payment processors handle that securely.

Account activity and gameplay

We log every bet you place, every slot spin on games like Gates of Olympus or Fortune Tiger, every live-dealer hand, and every sports bet on Piala AFF or Champions League matches. We record your account balance, login times, and IP address. We use this to detect fraud, resolve disputes, calculate your account balance, and comply with betting regulations. We do not use your gameplay data to adjust odds or disadvantage you.

Device and browser data

We collect information about the device you use to access longhoki (mobile, tablet, or desktop), your browser type, operating system, and approximate location based on your IP address. We use this to improve site performance, detect suspicious login activity, and provide technical support.

How We Use Your Data

We use your information to: verify your identity and prevent fraud; process deposits and withdrawals; settle your bets and update your account balance; provide customer support in English and Indonesian during business hours; comply with anti-money-laundering rules and gambling regulations; detect and investigate suspicious activity; and improve our service performance. We do not use your data for marketing emails unless you opt in.

Our support team, payment partners, and fraud-detection tools may access your data. Game studios (Pragmatic Play, PG Soft, Habanero, Microgaming) may receive anonymised gameplay metrics but never your personal identity or contact details. We do not share your information with unrelated companies or advertisers.

Your Rights and Data Requests

You have the right to request a copy of all personal data we hold about you, to correct inaccurate information, and to request deletion of your data after account closure. Contact our support team during business hours via email or live chat. We will respond within 5 business days. If you believe we have misused your data, you may escalate your concern to the relevant data protection authority in your jurisdiction.

Cookies and Tracking

We use essential cookies to keep you logged into longhoki and to remember your preferences (language, timezone). We use analytics cookies to track page traffic and improve our site. You can disable non-essential cookies in your browser settings without losing access to your account. We do not use third-party tracking pixels or cross-site advertising cookies.

Data Security and Storage

We encrypt your personal data in transit using TLS/SSL protocols. We store it on secure servers in data centres that comply with industry security standards. Your data may be stored outside Indonesia; we have contracts in place with all processors to ensure the same level of protection you would receive locally. We back up account data regularly to prevent loss.

We limit access to your information to employees and contractors who need it to provide support or operate the service. All staff members are bound by confidentiality agreements. If we discover a data breach, we will notify you immediately and take steps to limit harm.

Contact and Changes to This Policy

If you have questions about your data or this policy, contact our support team. We review this privacy policy regularly and may update it to reflect changes in law or our practices. We will notify you of material changes by email. Continued use of longhoki after an update means you accept the revised policy.